Gaming Account

Why can't I register a new account? If there is a problem with your registration, you can try to register on another device and also, if possible, by trying different internet connections (mobile carrier/WiFi). Did you perhaps have a game account with us in the past? This might also be a reason to why you are not able to create another account, as a person is only allowed to have one active account at the time. Try using the forgotten password link to check if you already have an existing...

How do I reset my password? You can reset the password for to your gaming account using your online banking codes here (https://www.paf.com/en/forgotten-credentials#strong). Once you have logged in with your online banking credentials, you will be able to set a new password immediately. The new password must be at least 8 characters long, contain both uppercase and lowercase letters and numbers, and must not contain references to your Paf username, email address, first or last name, or date of...

How do I lock my account? You can lock your gaming account for a certain period of time by writing to us at [email protected] or contacting us via chat. You can choose to lock the gaming account for 6 months, 1 year, 2 years or 3 years. Remember to write your full name, social security number, registered e-mail and your telephone number in the message to us.

How do I find the game round ID? Sometimes when you contact our customer support about issues with a specific game or round, it's good to have the game round ID at hand. The ID number for a game round can be found in the menu at the top right by clicking on "Game History". Then filter for the relevant category and finally click on the specific game round to get more information by clicking the dropdown menu.

The Act on Preventing Money Laundering and Terrorist Financing (444/2017) obligates us to know our customers. For this reason we also have to understand how you finance your gaming. In some cases we may need to ask for documents such as: Bank statements, Payslips or Other documentation clarifying how you finance your gaming. The information and documents we receive will be handled confidentially. The Act on Money Laundering is based on the EU's Anti-Money Laundering Directive and applies to...

How do I change the email address connected to my account? Your e-mail address can be changed from the menu at the top right by clicking on "Settings" and entering your new e-mail address. After this we will send a message to the new e-mail address containing a verification link. Use the link to verify email changes. If you do not find the message, please also check your spam folder. NOTE! This change also means that you will now use the new email address when logging in at Paf.com.

Account locked/not accessible If you have tried to log into your gaming account using the wrong password three times, your account will be locked automatically for security reasons. Check your mail for more information. If you haven't received any information from us, and you are still unable to sign in, please contact our helpdesk.

How do I close my account? To close your account, please send a written request to us at [email protected] Remember to include your full name, e-mail address, phone number and date of birth. Your gaming account will be locked immediately. We can also assist you with a closing account request through our Live Chat. We will ensure that all pending bets have been settled and all banking transactions are completed before the account is closed.