Bonuses

How is the ratio between cash balance and bonus balance calculated? - Bonus balance and cash balance are used proportionally for bets and winnings. - For example, if you have €100 in cash balance and €50 in bonus balance on your account, the ratio is 2:1. - In this example if you place a bet of €30, your bet will consist of €20 real money and €10 bonus balance. Your winnings will be paid out to you in the same ratio.

What is the gaming contribution percentage in different categories? Individual games contribute different percentages to the turnover requirement. Each game that is part of your active bonus displays its gaming contribution percentage. Examples of gaming contribution percentage by category: *The percentage of your bet that is counted towards your turnover requirement. The gaming contribution percentage by category is subject to change. The valid percentage can be found in the details of eac...

How do bonus offers with turnover requirements work? - You will receive a bonus offer with turnover requirements and you activate it before a deposit. Follow the instructions in the offer and the bonus balance will be credited on your account. - To successfully convert the bonus balance into real money, turn over the bonus balance as many times as required. - When choosing your games, consider how much each game can contribute to your turnover. ...

Important information about an active turnover bonus: - The bonus balance is void if the bonus offer is cancelled or it expires. - The bonus offer is cancelled if your bonus balance goes down to zero before you have bet the required amount. - Withdrawals are unavailable. - These categories cannot be played: Poker, Fantasy Sports and Jackpot Pools. Note also that other offers are affected in the following ways: 1. Deposit steps in turnover offers are completed first. 2. No...

What is a bonus with turnover requirements? A bonus with turnover requirements is bonus money that must be bet (or turned over) a certain number of times before it becomes real money (withdrawable).

How do I remove an active offer? First, head over to the right hand menu and select "My Paf". Here you'll find all active offers. Click on the "View full details" -dropdown for more information regarding the offer. Scroll down to the bottom of this window to find an option to delete the offer.

What is bonus money? In most cases, bonuses involve turnover requirements that must be met before bonus money can be converted into real money. Bonus money cannot be paid to the customer as such but must be activated through different offers or campaigns.

Free spins, how do they work? Free spins are, as the name suggests, free rounds in a specific game. This means if you have recieved free spins for a specific game, your withdrawable balance will not be charged for those spins. Usually you receive a set amount of free spins for a specific game from a ongoing campaign or offer. All winnings you earn from free spins are paid out to your "Withdrawable amount" balance, without any turnover requirements.

How can I see what my bonus balance is? You will find the amount of your bonus money balance after logging in to your gaming account. Once logged in, find the right hand side menu and check the balance under the "Withdrawable amount" called "Bonus amount".

Why did I not get a birthday gift this year? Birthday gifts are raffled each day to a limited number of winners who have birthdays that day. All the winners receive a congratulatory message on their birthday through which the gift can be redeemed. If you have not received this birthday message in your gaming account, then this means you have unfortunately not won in the raffle this time. Top tip! Check that you have enabled Paf news through email.