How can I remove a game category freeze?
It is not possible to remove a game category freeze in advance. If you have an active game category freeze, you are able to check when this will end by clicking the "Account" button in the upper right corner. Then select the "Gaming Tools" tab. Scroll down the page to the "Gaming Freeze" tool. Here you can see exactly when the freeze will end.
Our Helpdesk is not able to remove any freezes or limits manually.